One Hope Harbour advocate stays with each victim and survivor across services. From the moment of intake through stable housing on the other side, the same person knows your case, navigates the systems for you, and answers when you call. Continuity matters when everything else is in upheaval.
Case management is not paperwork. It is one person learning your situation deeply enough to coordinate the rest of the work, so you do not have to repeat your story to ten different agencies.
Case management is available to:
You do not have to be in active crisis to keep working with a case manager. Some of our most meaningful case work happens months or years into someone's recovery, when stable housing is in place but new challenges arise.
You do not request case management as a separate service. When you start working with Hope Harbour through any service, a case manager is assigned and stays with you.
(706) 324-3850. Hotline intake creates the initial case record.
Based on the initial call and where you are in your situation, a case manager is matched to you. They reach out to begin the working relationship.
Frequency of contact is set by your needs. Weekly during active transitions, less frequently as things stabilize, escalating again when new challenges come up.
No. Many case management clients never enter shelter. Outreach clients, legal advocacy clients, and people doing safety planning while still at home can all have a case manager.
For a transition period, yes. Long-term, we help warm-hand you to the DV agency in your new area so you have local support. The connection back to your Hope Harbour case manager stays as a resource.
There is no hard time limit. Active case management is typically most intense in the first six months of working with Hope Harbour. After that the relationship often shifts to lighter check-ins. Some clients stay in light touch for years.
We can reassign. The advocate-survivor relationship matters and we want it to work. If something is not clicking, tell your case manager or call the hotline and ask for a switch. There is no penalty for asking.
No. Case management, like all Hope Harbour services, is free. Funded by community support so survivors do not pay.
You do not need to know in advance whether Case Management fits your situation. Call the hotline and an advocate will help you figure out what comes next.
